If a guest damages the property, the Fort Lauderdale STR Cleaning crew photographs it during the turnover and reports it to the host immediately, since the company runs 24 hours a day and can flag an issue before the next guest checks in. Resolving cost with the guest is between the host and the booking platform, not the cleaning crew.
What does the crew actually do when they find damage?
The crew photographs it during the turnover and notes it in the report sent to the host, rather than attempting a repair or negotiating anything with the outgoing guest on site. That report goes out before the next guest's check-in, since the business runs 24 hours a day and can flag an issue at any hour it's found.
Who actually pays for it?
Not the cleaning company, in almost every case — that's a matter between the host and the guest, usually worked out through the booking platform's damage protection or the host's own security deposit. The crew's job stops at documenting what happened and when.
The one exception is damage the crew itself causes during the clean. That's the cleaner's responsibility, not the guest's or the host's, and it gets handled directly rather than folded into the same report as guest damage.
What if the damage means the unit isn't ready for the next check-in?
The host gets the flag immediately, not after the next guest arrives, which is the point of running a 24-hour operation across all 8 service areas — there's time to push back a check-in or arrange a fix before it becomes the new guest's problem instead of a heads-up.
Will the crew clean around broken items or stains?
They'll clean what's safely cleanable and leave anything broken or structurally questionable alone, documenting it instead of guessing at a fix. That gets reported to the host, not resolved on the spot.
Does damage change the price of the clean?
It can — an unusual mess or a full reset after damage is one of the factors priced into a quote, the same way linen volume or a hot tub is. It's accounted for up front rather than added as a surprise line item afterward.
Can I reach you about a damage report outside business hours?
Yes — the line is answered 24 hours a day, every day of the week, so a damage report doesn't sit until Monday.